Frequently Asked Questions
Solving the mysteries of your shopping experience.
How long does shipping typically take?
Standard delivery takes 3-5 business days within the UK, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return.
Are your products authentic replicas?
Yes, all Sherlock Holmes themed merchandise and collectibles are crafted with high-quality materials to ensure historical accuracy and durability.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout process.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email to monitor its journey from 221B Baker Street to your door.
Do you offer international shipping?
We ship our detective gear and apparel worldwide to most countries. Shipping costs are calculated at checkout based on the destination.